Policies

PRODUCTION & RUSH ORDERS

Our pieces are handmade and hand dyed. Please allow slight variations of colour and length as a reminder of the beauty of the human touch. 

We ship ready to ship items within three days after purchase. Made to order pieces can take up to 8 weeks. Rush orders are available on a case by case basis. Contact us at hello@ofrendastudio.com

PRICING & CURRENCY

Our original prices are in USD. Our store is powered by a currency geo locator automatically showing your country's currency conversion as per rates on xe.com

SHIPPING

Free shipping in all orders over $350. Flat rate of $15 on orders $349 and under. Orders are shipped from the U.S by UPS, DHL Express or FedEx.

Most veils have a 6-8 weeks production / delivery time. Please contact us if you need your veils sooner and we'll try to accommodate. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Ready-To-Ship veils have a 1-3 days processing time. Please contact us if your order is urgent.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

We are not responsible for lost or missing packages. Make sure to provide the correct address and to be available upon delivery. We are not responsible for carrier delays.

All ready-to-ship orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

INTERNATIONAL ORDERS

International orders are sometimes subject to duties and taxes fees which are not associated with our brand and are the buyer's responsibility. Please contact your local customs office for more information. 

DELIVERY

Orders are shipped by UPS, DHL or FedEx. Allow 1-4 days for delivery after shipping.

CUSTOM ORDERS & ALTERATIONS
Custom orders are available. Contact us at hello@ofrendastudio.com for all customization inquiries.


RETURNS

Our veils are delicate and need to be very carefully packaged so we are not able to accept returns or exchanges. Please choose your veil thoughtfully and don’t hesitate to ask us any questions prior to purchasing.

We are happy to help with colour pairing and to provide styling assistance.  If an item was defective or damaged by a mistake on our part, a refund will be issued for both delivery and return shipping charges. The refund will be issued in the same form as original payment within 3 days of return receipt.

 


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In our latest artist collaboration, Dorian Ulises López Macías captures our veils inhabiting ordinary spaces in Mexico City. Removed from its familiar realm of romance and weddings, the veil is surrounded by the city’s contradictions and unexpected beauty. It encounters a raw physical reality and imposes a sacred order upon the chaos.

What happens to an object so charged with symbolism when it leaves the ritual that contains it? Does it carry its meaning with it, or was its meaning only the place it occupied? A true symbol does not point away from the thing. It lives within the thing itself, in its material existence and in the way we experience or use it. Its meaning is not elsewhere. It is there.

Mexico City is built upon symbols and chaos. Here, the sacred and the ordinary exist so close together that almost anything can become ritual. The city receives the veil without asking it to explain itself. It is not emptied of meaning, but neither does it remain unchanged. It feels foreign and yet strangely familiar. It carries one reality into another, abstract as an idea and immediate as a physical truth.

En nuestra más reciente colaboración artística, Dorian Ulises López Macías captura nuestros velos habitando espacios cotidianos de la Ciudad de México. Fuera de la familiaridad del romance y las bodas, el velo existe rodeado por las contradicciones y la belleza inesperada de la Ciudad. Se enfrenta al rigor de la realidad física e impone un orden sagrado sobre el caos.

¿Qué le sucede a un objeto tan cargado de simbolismo cuando abandona el ritual que lo contiene? ¿Lleva consigo su significado o acaso su significado no era más que el lugar que ocupaba? Un verdadero símbolo no remite a algo más allá del objeto. Vive en el objeto mismo, en su existencia material y en la manera en que lo experimentamos. Su significado no está en otro lugar. Está ahí.

La Ciudad de México está construida sobre símbolos y caos. Aquí, lo sagrado y lo cotidiano coexisten tan íntimamente que casi cualquier cosa puede convertirse en ritual. La ciudad recibe al velo sin pedirle explicación. No se vacía de significado, pero tampoco permanece igual. Se siente ajeno y, sin embargo, extrañamente familiar. Entra en una realidad llevando otra consigo. Abstracto como una idea, inmediato como una verdad física.

In our latest artist collaboration, Dorian Ulises López Macías captures our veils inhabiting ordinary spaces in Mexico City. Removed from its familiar realm of romance and weddings, the veil is surrounded by the city’s contradictions and unexpected beauty. It encounters a raw physical reality and imposes a sacred order upon the chaos.

What happens to an object so charged with symbolism when it leaves the ritual that contains it? Does it carry its meaning with it, or was its meaning only the place it occupied? A true symbol does not point away from the thing. It lives within the thing itself, in its material existence and in the way we experience or use it. Its meaning is not elsewhere. It is there.

Mexico City is built upon symbols and chaos. Here, the sacred and the ordinary exist so close together that almost anything can become ritual. The city receives the veil without asking it to explain itself. It is not emptied of meaning, but neither does it remain unchanged. It feels foreign and yet strangely familiar. It carries one reality into another, abstract as an idea and immediate as a physical truth.

En nuestra más reciente colaboración artística, Dorian Ulises López Macías captura nuestros velos habitando espacios cotidianos de la Ciudad de México. Fuera de la familiaridad del romance y las bodas, el velo existe rodeado por las contradicciones y la belleza inesperada de la Ciudad. Se enfrenta al rigor de la realidad física e impone un orden sagrado sobre el caos.

¿Qué le sucede a un objeto tan cargado de simbolismo cuando abandona el ritual que lo contiene? ¿Lleva consigo su significado o acaso su significado no era más que el lugar que ocupaba? Un verdadero símbolo no remite a algo más allá del objeto. Vive en el objeto mismo, en su existencia material y en la manera en que lo experimentamos. Su significado no está en otro lugar. Está ahí.

La Ciudad de México está construida sobre símbolos y caos. Aquí, lo sagrado y lo cotidiano coexisten tan íntimamente que casi cualquier cosa puede convertirse en ritual. La ciudad recibe al velo sin pedirle explicación. No se vacía de significado, pero tampoco permanece igual. Se siente ajeno y, sin embargo, extrañamente familiar. Entra en una realidad llevando otra consigo. Abstracto como una idea, inmediato como una verdad física.

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