PRODUCTION & RUSH ORDERS

Our pieces are handmade and hand dyed. Please allow slight variations of colour and length as a reminder of the beauty of the human touch. 

We ship ready to ship items within three days after purchase. Made to order pieces can take up to 8 weeks. Rush orders are available on a case by case basis. Contact us at hello@ofrendastudio.com

PRICING & CURRENCY

Our original prices are in USD. Our store is powered by a currency geo locator automatically showing your country's currency conversion as per rates on xe.com. 

SHIPPING

Free shipping in all orders to Mexico and in all international orders over $350. Flat rate of $25 on orders $349 and under. Orders are shipped from the U.S by UPS, DHL Express or FedEx.

Most veils have a 6-8 weeks production / delivery time. Please contact us if you need your veils sooner and we'll try to accommodate. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Ready-To-Ship veils have a 1-3 days processing time. Please contact us if your order is urgent.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

We are not responsible for lost or missing packages. Make sure to provide the correct address and to be available upon delivery. We are not responsible for carrier delays.

All ready-to-ship orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

INTERNATIONAL ORDERS

International orders are sometimes subject to duties and taxes fees which are not associated with our brand and are the buyer's responsibility. Please contact your local customs office for more information. 

DELIVERY

Orders are shipped by UPS, DHL or FedEx. Allow 1-4 days for delivery after shipping.